1. After-Sales Service Overview
PUSUN DORA PRO table tennis robot is backed by a complete and standardized official after-sales system, delivering professional and reliable support for global users. As a smart training device equipped with AI adjustment, OTA upgrade, cloud data storage and multi-terminal control, the PUSUN DORA PRO table tennis robot covers full-cycle after-sales services including warranty protection, accessory support, technical consultation, system maintenance and fault repair. It eliminates post-purchase worries and ensures long-term stable operation of all training functions.
2. Official Warranty Coverage
All authentic PUSUN DORA PRO table tennis robot units come with standard official warranty services, matched with dedicated warranty cards and qualification certificates. The official warranty covers core hardware components such as the drive motor, transmission structure, intelligent control mainboard, lighting module and voice system. Free repair and original accessory replacement are available for non-human-induced performance faults and functional failures.
Warranty-eligible issues include abnormal serving speed, failed angle adjustment, inaccurate AI parameter calibration, malfunctioning indicator lights, invalid voice prompts, automatic ball feeding jams, OTA upgrade failures and cloud data recording errors. Damage caused by manual disassembly, unauthorized modification, water ingress or improper operation is not covered by free warranty, while paid maintenance and accessory replacement are still accessible.
3. Complete Accessory After-Sales Support
The PUSUN DORA PRO table tennis robot provides comprehensive after-sales support for both standard and bonus accessories. Original standard accessories, including remote control, power adapter, hex wrench and fixing screws, are covered by official after-sales support for quality-related issues.
Bonus accessories such as ball collecting plates, collecting net, ball picker and 150 supporting table tennis balls are consumable parts, and normal wear is not included in the free warranty. The brand supports long-term independent supply of all original replacement accessories. Users can purchase spare parts separately without replacing the whole device, effectively reducing long-term maintenance costs and maintaining the complete performance of the PUSUN DORA PRO table tennis robot.
4. Technical Support & System Maintenance
All users of the PUSUN DORA PRO table tennis robot enjoy lifetime free technical support and system maintenance. Lifetime free official OTA firmware upgrades are provided to optimize serving algorithms, update 552 built-in ball paths, upgrade AI automatic parameter adjustment logic and continuously enrich device functions and overall performance.
The professional technical team offers one-on-one remote troubleshooting and operation guidance for all intelligent function failures, including APP/mini-program control errors, voice control malfunction, real-time landing adjustment failure, cloud data abnormality and 256-color light custom setting errors. It covers basic operation questions and professional custom ball path programming debugging to meet all user demands.
5. Usage Guidance & Daily Consultation Service
The PUSUN DORA PRO table tennis robot provides lifetime free professional usage guidance for all customers. Based on the official user manual, the after-sales team offers full-process guidance for equipment installation, parameter adjustment, custom ball path combination, ambient light setting, training data review and automatic feeding system maintenance.
Targeted solutions are available for home practice, children’s beginner training and professional intensive training scenarios. The team helps users make full use of all functions of the PUSUN DORA PRO table tennis robot, improve training efficiency, avoid operational errors and extend the device’s service life.
6. Fault Application & Service Process
The PUSUN DORA PRO table tennis robot features a simple and efficient after-sales application process. Users can contact official support channels with warranty certificates and purchase proofs when encountering device faults or functional abnormalities. The support team responds quickly with priority remote troubleshooting. For faults that cannot be fixed remotely, standardized factory maintenance and replacement services will be arranged with transparent and efficient whole-process processing.
