1. After-sale Page Overview
Pusun-PT-MAX B smart tennis serving machine after-sale FAQ answers common post-purchase questions about troubleshooting, warranty services, parts replacement and system upgrades. Built with commercial-grade stability and low failure rate, the Pusun-PT-MAX B smart tennis serving machine adapts to home recreation and high-frequency studio training. This practical after-sale guide provides easy self-check solutions and complete policy explanations to help users resolve daily operation issues quickly.
2. Warranty Policy FAQs
Q1: Does the Pusun-PT-MAX B smart tennis serving machine come with official warranty?
The Pusun-PT-MAX B smart tennis serving machine includes an official warranty card and enjoys standard manufacturer warranty services. Under normal use without manual damage or illegal operation, the main movement, intelligent control system and transmission structure are fully covered. Users can apply for after-sales maintenance with valid purchase records and the original warranty card.
Q2: What situations are excluded from free warranty?
Artificial collision damage, private disassembly and modification, water ingress, incorrect voltage use, outdoor weathering aging and normal wearing parts are not covered by free warranty. Malfunctions caused by overloaded intensive training and unofficial firmware flashing are also excluded, while paid repair and replacement services are still available.
3. Common Faults & Self-Troubleshooting
Q3: How to fix ball jamming or no-ball issues?
Most jamming failures are caused by accumulated tennis fluff and dust. Clean the hollowed base and serving roller of the Pusun-PT-MAX B smart tennis serving machine to remove blockages and restore normal ball delivery. If the problem persists, check power stability and machine placement level to eliminate basic usage errors.
Q4: How to solve inaccurate angle and depth ball trajectories?
When the Pusun-PT-MAX B smart tennis serving machine produces offset landing points, activate the AI automatic parameter adjustment function for intelligent calibration. Fine-tune horizontal and vertical angles manually to restore precise serving performance. OTA firmware upgrades can also optimize system algorithms to fix long-term accuracy deviations.
Q5: How to troubleshoot unresponsive APP, mini-program or remote control?
Check remote control battery power and network connection first, then rebind the device to fix most connection failures. Restart the machine and update firmware to resolve system lag and program bugs. The multi-smart control system of the Pusun-PT-MAX B smart tennis serving machine is highly stable, and most issues are simple adaptability failures.
Q6: How to fix slow 2.5-second variable-speed response?
Delayed speed switching is usually caused by disordered system parameters. Restore default settings and reconfigure training modes, or install the latest OTA firmware to repair variable-speed function failures, restoring advanced deep and short ball training performance.
4. Accessories & Replacement Service
Q7: Can individual accessories of the Pusun-PT-MAX B smart tennis serving machine be replaced?
All standard accessories including the 110V/220V universal adapter and remote control support independent official replacement. Original factory accessories ensure full compatibility without affecting the machine’s original parameters and training functions, greatly reducing long-term after-sale maintenance costs.
5. System Upgrade & Data After-sale Support
Q8: How to fix failed OTA upgrades and abnormal functions after updating?
Upgrade failures are mainly caused by unstable networks. Reconnect the network and retry the OTA upgrade. If functional disorder occurs after updating, restore factory settings and reinstall the firmware to recover core functions, including custom 28-point programming and 26 preset training modes.
Q9: Will cloud training data be lost? Is data recovery available?
The Pusun-PT-MAX B smart tennis serving machine adopts permanent cloud data storage, and training records will not be lost under normal operation. Professional after-sale technical support is available to check and recover abnormal data records, ensuring long-term training tracking and review.
6. Commercial After-sale Support
Q10: Is exclusive after-sale support available for commercial studio use?
Exclusive technical support is provided for high-frequency commercial scenarios such as tennis studios and training institutions. Services include batch device debugging, customized mode setting and unified firmware upgrading, ensuring stable daily teaching and group training for long-term commercial operation of the Pusun-PT-MAX B smart tennis serving machine.
